Frequently Asked Questions

Get the support you need for your gaming gear.

How do I update the firmware on my Turtle Beach headset?

To ensure peak performance, download the Turtle Beach Audio Hub software on your PC or Mac, connect your device via USB, and follow the on-screen prompts to install the latest firmware updates.

What is your return policy for gaming peripherals?

We offer a 30-day money-back guarantee on all products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your specific region.

Are Turtle Beach headsets compatible with all gaming consoles?

Most of our headsets are designed for specific platforms like Xbox, PlayStation, or PC. Please check the 'Compatibility' section on the individual product page to ensure it works with your specific console.

How long does the warranty last on new products?

All new Turtle Beach products come with a standard one-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.