Returns & Exchanges

We want you to be fully satisfied with your Turtle Beach gear, which is why we offer a 30-day money-back guarantee on all products purchased directly from our store. If your gaming experience isn't perfect, we make the return process simple and hassle-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to start the process and confirm your eligibility.

• 2.
  Print Your Shipping Label

  Once approved, download and print your prepaid return shipping label and include the original packing slip inside the box.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging with all included accessories and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned equipment, we will issue a full refund to your original payment method within 7-10 business days.